FAQs

  • I need it now, can you help?

    Yes. Give us a call. We are here to help. 

  • Yes we ship across Canada.

    Whle we are located in London, Ontario we ship across Canada all the time. So wherever you're located we can deliver.

  • I want to see a sample before I order. Is this possible

    While it depends on the product, we will do our best to make sure you can touch and see the product before ordering. We know this is of particular importance when it comes to clothing.  (Some fees may apply).

  • What if I want a product that’s not on your website?

    We are happy to find the product you are looking for. Let us know what you want and we will work with you to source the product. 

  • Do I have to pay for designs?

    The design cost is FREE for majority of orders. For more complex orders, with a variety of design requirements, the cost will be discussed with the client upfront. 

  • Do you charge a set-up fee?

    Depending on the product there may be set up fees. We always advise prior to processing your order. (We offer free no-obligation quotes).

  • What is Bluelephant.ca?

    We source and order a wide range of promotional products for corporate customers. This ranges from a pen to clothing to an outdoor tent. 

  • How are you different from other promotional merchandise companies?

    It starts with our approach. At Blue Elephant we are committed to simplifying your life. We take the time to understand what you’ve done in the past and where you’re going so we can source quality items that meet your budget and timelines. With our 20+ years of design experience, we also make sure they enhance, not detract, from your brand. 

  • What do you mean when you say you offer a boutique customer service experience?

    As a small company, we pride ourselves in getting to know our clients as people, not just an account number. While we can accommodate rush orders, many of our clients enjoy the personalized approach to helping them select the promotional items that best meet their needs - not being sold what everyone else is buying. It’s through this personalized attention that we can help your company stand out above the competition. 

  • Why should I make the switch to Bluelephant.ca?

    Because we are awesome! At Bluelephant.ca we see the bigger picture – looking at not only how the item is being used but also what message it is meant to convey. We use our keen eye for design and experience working with small and large organizations to bring your products and brand to life. 

  • Do you charge for product searches?

    No. We will do the work needed to find promotional products that meet your needs – for FREE. We will not charge you for product searches or estimates. 

1 in 3

of millennials said they are in contact with promotional items at all times

87%%

of buyers credit promotional products with contributing to success in reaching their marketing goals

6 in 10 

recall the your brand and message

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