FAQs
Here are some answers to our
common questions.
What is Blue Elephant?
We source and order a wide range of promotional products for corporate customers. This ranges from a pen to clothing to an outdoor tent.
How are you different from other promotional merchandise companies?
It starts with our approach. At Blue Elephant we are committed to simplifying your life. We take the time to understand what you’ve done in the past and where you’re going so we can source quality items that meet your budget and timelines. With our 20+ years of design experience, we also make sure they enhance, not detract, from your brand.
What do you mean when you say you offer a boutique customer service experience?
As a small company, we pride ourselves in getting to know our clients as people, not just an account number. While we can accommodate rush orders, many of our clients enjoy the personalized approach to helping them select the promotional items that best meet their needs - not being sold what everyone else is buying. It’s through this personalized attention that we can help your company stand out above the competition.
Why should I make the switch to Blue Elephant?
Because we are awesome! At Blue Elephant we see the bigger picture – looking at not only how the item is being used but also what message it is meant to convey. We use our keen eye for design and experience working with small and large organizations to bring your products and brand to life.
Do you charge for product searches?
No. We will do the work needed to find promotional products that meet your needs – for FREE. We will not charge you for product searches or estimates.
I need it now, can you help?
Yes. Give us a call. We are here to help.
I want to see a sample before I order, is this possible?
While it depends on the product, we will do our best to make sure you can touch and see the product before ordering. We know this is of particular importance when it comes to clothing.
What if I want a product that’s not on your website?
We are happy to find the product you are looking for. Let us know what you want and we will work with you to source the product.
Do I have to pay for designs?
The design cost is FREE for majority of orders. For more complex orders, with a variety of design requirements, the cost will be discussed with the client upfront.
Do you charge a set-up fee?
Yes we sometimes charge a set-up fee as each piece is brand to your needs. This fee will be listed in our quote, if there is one.
Do you ship across Canada?
Yes, we ship to any location across Canada. Simply let us know at the time of order if you wish a different delivery address.
